Privacy Policy

Last updated: September 11, 2026

Kutchina Service Centre ("we", "us", "our") operates the website kutchina.appliancesrepairs.in (the "Site"), a service of AppliancesRepairs.in. This Privacy Policy explains how we collect, use, and protect your information when you visit our Site or book an appliance repair service with us.

By using our Site or contacting us for service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information when you use our Site or book a service:

• Contact details: name, phone number, WhatsApp number, email address, and service address, provided when you call, WhatsApp, or fill out a booking/contact form.
• Service details: appliance type and model, description of the issue, and preferred appointment time.
• Technical data: IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.
• Communication records: messages exchanged via WhatsApp, phone calls, or email regarding your service request.

2. How We Use Your Information

We use the information we collect to:

• Schedule and carry out doorstep appliance repair visits
• Contact you regarding bookings, estimates, and service status
• Provide customer support and respond to queries
• Send service reminders, invoices, or AMC-related communication
• Improve our Site, services, and customer experience
• Comply with legal obligations and resolve disputes

3. Sharing of Information

We do not sell your personal information. We may share your information with:

• Our service technicians, solely to carry out the repair visit you have booked
• Third-party tools we use to operate the Site (e.g. hosting, analytics, WhatsApp Business messaging)
• Government or regulatory authorities, if required by law

4. Cookies

Our Site may use cookies and similar tracking technologies to improve browsing experience and understand how visitors use the Site. You can disable cookies through your browser settings; however, some parts of the Site may not function properly as a result.

5. Data Retention

We retain your information for as long as necessary to fulfil the service you requested, maintain service history for warranty/AMC purposes, and comply with legal or accounting requirements.

6. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or loss. However, no method of transmission over the internet or phone network is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You may contact us at any time to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal/record-keeping requirements
• Opt out of promotional communication

8. Third-Party Links

Our Site may contain links to third-party websites (such as our main site AppliancesRepairs.in). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies separately.

9. Children's Privacy

Our services are intended for adults booking home appliance repairs. We do not knowingly collect personal information from children under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the Site after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Disclaimer: Kutchina Service Centre is an independent, out-of-warranty multi-brand appliance repair service. We are not Kutchina Appliances Pvt. Ltd. or its authorised service network, and we are not affiliated with, endorsed by, or officially connected to the Kutchina brand. "Kutchina" and other brand names used on this Site are the property of their respective owners and are used for identification purposes only.