Terms & Conditions

Last updated: September 11, 2026

Welcome to kutchina.appliancesrepairs.in (the "Site"), operated by Kutchina Service Centre, a service of AppliancesRepairs.in ("we", "us", "our"). By accessing this Site, booking a service, or contacting us by phone, WhatsApp, or email, you agree to be bound by the following Terms & Conditions. Please read them carefully before booking a service.

1. About Our Service

Kutchina Service Centre is an independent, out-of-warranty, multi-brand appliance repair service. We are not Kutchina Appliances Pvt. Ltd. or its authorised service network, and we are not affiliated with, endorsed by, or officially connected to the Kutchina brand in any way. "Kutchina" and other brand names used on this Site are the property of their respective owners and are used solely for identification purposes.

If your appliance is still under manufacturer warranty, please contact Kutchina's official customer care before booking a repair with us, as using an independent service provider may affect your warranty coverage.

2. Booking a Service

• Service requests can be made via our toll-free number, WhatsApp, or website contact form.
• Appointment slots (same-day or next-day) are subject to technician availability in your area and pin code.
• Same-day service is generally offered for bookings made before 2 PM; bookings after that may be scheduled for the next day.
• You are responsible for providing accurate contact details, address, and a correct description of the appliance issue at the time of booking.

3. Pricing & Payment

• Visit/diagnosis charges (e.g. starting from ₹349–₹499 depending on appliance type) are payable at the time of the visit, regardless of whether a repair is carried out.
• A written estimate for parts and labour will be shared with you before any repair work begins. No repair or part replacement is carried out without your approval.
• Final pricing may vary based on the appliance model, extent of damage, and parts required, and will be confirmed with you before work proceeds.
• Payment is due upon completion of the service, via the payment method offered by the technician at the time of visit.

4. Spare Parts

We use genuine or OEM-grade spare parts, subject to availability for your specific appliance model. Where an exact genuine part is unavailable, a compatible OEM-grade equivalent may be used with your consent.

5. Service Warranty

Replaced parts and repair work carried out by our technicians are covered under our standard service warranty, the terms of which will be communicated to you at the time of service and mentioned on your invoice. This warranty covers defects in the specific repair/part performed and does not cover unrelated faults, misuse, accidental damage, or issues arising after the warranty period.

6. Cancellations & Rescheduling

• You may cancel or reschedule a booked appointment by contacting us via phone or WhatsApp, ideally before the scheduled visit.
• Repeated cancellations or no-shows at the service address may affect future booking priority.

7. Customer Responsibilities

• Ensure someone is available at the service address during the scheduled appointment window.
• Provide safe and reasonable access to the appliance for inspection and repair.
• Disclose any known prior repairs, modifications, or damage to the appliance before the technician begins work.

8. Limitation of Liability

While our technicians take reasonable care during every repair, we shall not be held liable for:

• Pre-existing damage or faults not disclosed at the time of booking
• Issues arising from the age, general wear, or prior unauthorised repairs of the appliance
• Indirect or consequential loss arising from appliance downtime
• Delays caused by parts unavailability, technician scheduling, or circumstances beyond our reasonable control

Our liability, where applicable, is limited to the value of the specific service or part in question.

9. AMC (Annual Maintenance Contract) Plans

Where you subscribe to an AMC plan, its specific terms (number of visits, coverage, pricing, and renewal) will be shared separately at the time of subscription and will take precedence over these general Terms for matters they specifically cover.

10. Website Use

You agree to use this Site only for lawful purposes. All content on this Site — including text, images, and branding of AppliancesRepairs.in — is owned by us or used under licence and may not be copied or reproduced without permission.

11. Privacy

Your use of this Site and our services is also governed by our Privacy Policy, which explains how we collect and use your personal information.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our Site or services after changes are posted constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of India. Any disputes arising from these Terms or our services shall be subject to the jurisdiction of the courts applicable to our place of business.

14. Contact Us

For any questions about these Terms & Conditions, please contact us:

Disclaimer: Kutchina Service Centre is an independent, out-of-warranty multi-brand appliance repair service. We are not Kutchina Appliances Pvt. Ltd. or its authorised service network, and we are not affiliated with, endorsed by, or officially connected to the Kutchina brand. "Kutchina" and other brand names used on this Site are the property of their respective owners and are used for identification purposes only.